Make-up Policy:
Make-ups are not guaranteed. Make-up classes must be requested. If there is space in a lower level class, the player may attend that class as a make-up. Make-ups must be completed within 2 weeks of the absence and within the same session of the missed class. Long term class (more than any one-off absence) must be communicated before sessions. Credits will only be granted due to medical reasons. No Make-ups will be offered for match-play events.
Late Policy:
-Classes begin at the listed time. If a player is late for class, they will still need to warm-up and wait for the next natural moment to join the class.
-There will be no refunds or credits offered for late arrivals.
-If a player has an appointment or other planned reason to be late to class, please inform me at steven.gilliam@bayclubs.com.
-Also, on match play days, if a player is 15 minutes late or more, they are considered absent. This rule is based on USTA late Penalty.